İngilizce telefon konuşmaları (Telephone conversations) Test 1
Soru 05 / 10
In the dialogue: "Hello, Tech Support, how can I help you?"
"I'm having trouble connecting to the company VPN."
What is the most likely next step for the support agent?
A) Ask for the caller's personal address
B) End the call abruptly
C) Inquire about specific error messages
D) Transfer the call to sales
